When setting up your computer, tablet or mobile device there are a lot of settings that need to be entered to allow you to use your new email account. If you have entered your account settings but are unable to send news messages we have listed a few tips to help below: If you can…

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I’m having problems with emails on my phone/laptop. When you have problems with email on individual devices you’ve purchased (like phones, laptops, iPads etc) this is because they are not set up correctly to send/receive emails. You have several solutions here: You can set it up yourself (lots of stuff on this on Google). We…

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Why can’t I see changes made to my website? It is possible that when you make changes to your website the updates may not appear when viewed in your browser. All browsers use a system called caching to improve the speed and performance of web pages when viewed on slow internet connections. Caching saves a…

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All sites we create are responsive. This means that your site adapts to fit the device that is viewing it. The major benefits of responsive sites are as follows: Your site can adjust it’s layout for smaller screens such as laptops and notebooks. Your site can adjust to tablets and mobile phones. Your site can…

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All of our web designs¬†are responsive which allows them to adjust their layout based on the device used to view the site. Our sites are also tested on all major browsers and operating systems to achieve the highest levels of compatibility. Even with this high level of compatibility there are cases when a site may…

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All sites that we create are responsive, this allows them to be viewed on desktop computers, tablets and mobile smart phones. This also allows for your site pages to be printed out for customer reference. When printing pages from your website you may notice the following changes: Page backgrounds do not appear. Font sizes are…

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SSL Certificates are installed on websites to allow secure communications between your customers and your website. When a website has an SSL Certificate installed you will see a padlock in your browsers address bar. If you have an online shop having an SSL Certificate is essential. Although modern payment gateways such as Stripe and Paypal…

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You can upgrade your support package at any time. To upgrade your support package simply send us a support ticket requesting the upgrade and we will contact you to arrange a new standing order to cover the cost of the new support package. If you are a long running customer and are unsure which package…

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Our support staff are available to answer any technical questions you may have regarding the hosting of your website and the email accounts used with it. If your site is down or you are unable to access the sites admin area, these are perfect support questions for our team. As we design and build websites…

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Our support system is fully automated and sends your support request directly to a support team member to help resolve your problem as quickly as possible. We always aim to reply to any support request within 24 hours. During busy periods and public holidays this reply time may be longer. Always check our FAQs section…

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