I’m having problems with my emails

I’m having problems with emails on my phone/laptop. When you have problems with email on individual devices you’ve purchased (like phones, laptops, iPads etc) this is because they are not set up correctly to send/receive emails. You have several solutions here: You can set it up yourself (lots of stuff on this on Google). We…

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I cannot see changes made to my website

Why can’t I see changes made to my website? It is possible that when you make changes to your website the updates may not appear when viewed in your browser. All browsers use a system called caching to improve the speed and performance of web pages when viewed on slow internet connections. Caching saves a…

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How do I update my mobile site?

All sites we create are responsive. This means that your site adapts to fit the device that is viewing it. The major benefits of responsive sites are as follows: Your site can adjust it’s layout for smaller screens such as laptops and notebooks. Your site can adjust to tablets and mobile phones. Your site can…

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Why does my site look different on some devices?

All of our web designs¬†are responsive which allows them to adjust their layout based on the device used to view the site. Our sites are also tested on all major browsers and operating systems to achieve the highest levels of compatibility. Even with this high level of compatibility there are cases when a site may…

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Why does my page look different when I print it?

All sites that we create are responsive, this allows them to be viewed on desktop computers, tablets and mobile smart phones. This also allows for your site pages to be printed out for customer reference. When printing pages from your website you may notice the following changes: Page backgrounds do not appear. Font sizes are…

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What is an SSL Certificate?

SSL Certificates are installed on websites to allow secure communications between your customers and your website. When a website has an SSL Certificate installed you will see a padlock in your browsers address bar. If you have an online shop having an SSL Certificate is essential. Although modern payment gateways such as Stripe and Paypal…

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Can I upgrade my support package?

You can upgrade your support package at any time. To upgrade your support package simply send us a support ticket requesting the upgrade and we will contact you to arrange a new standing order to cover the cost of the new support package. If you are a long running customer and are unsure which package…

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What sort of support do you provide?

Our support staff are available to answer any technical questions you may have regarding the hosting of your website and the email accounts used with it. If your site is down or you are unable to access the sites admin area, these are perfect support questions for our team. As we design and build websites…

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How long will it take to receive a reply to my support request?

Our support system is fully automated and sends your support request directly to a support team member to help resolve your problem as quickly as possible. We always aim to reply to any support request within 24 hours. During busy periods and public holidays this reply time may be longer. Always check our FAQs section…

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Why is my support ticket ‘closed’?

When you create a support ticket it is classed as ‘new’ and our support staff will reply to your message to help answer your questions or resolve any technical problems. Once your problem is resolved the ticket will be ‘closed’ to show that the problem or question requires no further action. Closed tickets are stored…

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