When you create a support ticket it is classed as ‘new’ and our support staff will reply to your message to help answer your questions or resolve any technical problems. Once your problem is resolved the ticket will be ‘closed’ to show that the problem or question requires no further action. Closed tickets are stored…

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If you wish to change your email account password please follow the steps below: Navigate to your website’s online ‘webmail’ interface. (e.g. webmail.yoursitehere.co.uk) Login using your existing account username and password. Once logged in click the ‘change password’ link along the top of the webmail interface. A new window will open allowing you to create…

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You have two options when adding email addresses to your hosting account: Email support to request a new email account. Email support to request access to your personnel hosting admin panel. (Only required if you plan to add new email account frequently).

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Modern websites are fast and efficient, allowing thousands of visitors to access information with little or no delays. Sometimes a websites performance level can drop below the average which can be frustrating for the website owner and potential customers. We have listed a few simple checks below to help you rule out potential issues before…

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The most common cause of slow page loading is too many images or images that are to large in file size. Even with a high speed internet connection a photo from a digital camera can take minutes to load. When using images on your web pages we recommend the following to keep things loading quickly:…

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As an online merchant receiving payments from customers you must complete a basic PCI compliance questionnaire. This questionnaire covers the basic requirements to accept payments such as; not sharing card details with third parties, storing card details on secure systems, not printing card details. The type of questionnaire you are required to fill out depends…

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PCI applies to ANY¬†organization or merchant, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply. Your PCI compliance requirements are based on…

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The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID). The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7,…

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